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Privacy Policy

Last Updated: [8 December 2025]

This Privacy Policy explains how Finance Your Surgery (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit our website or work with us to explore finance options for cosmetic or plastic surgery.

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We are committed to keeping your information private, secure and handled with care. We follow the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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If you have any questions, you are welcome to contact Rochelle directly:

1. Information We Collect

We collect personal information so we can understand your needs and help you explore finance options safely, clearly and confidently.

This may include:

  • Personal Contact Details:

    • Name

    • Email address

    • Phone number

    • Location

  • Finance-Related Details​:

    • Income, employment type and timeframe

    • Credit history (only if shared by you)

    • Loan preferences or budget

  • Surgery-Related Details:

  • Only if you choose to share it:

    • Procedure type

    • Planned timelines

    • Surgery destination (Australia or overseas)

    • Travel or accommodation needs

 

How We Collect This Information

When you fill out a contact form

  • When you send an enquiry via email, Messenger or social media

  • During a phone call or consultation

  • Through cookies when you browse our website

 

You are never required to give us sensitive information — you choose what you feel comfortable sharing.

2. Why We Collect Your Information

We collect your information to:

  • Understand your goals and surgery plans

  • Review what finance pathways may be suitable

  • Provide repayment examples and guidance

  • Communicate with you about your enquiry

  • Submit applications to lenders (only with your permission)

  • Improve our website and service offerings

  • Meet legal or regulatory requirements where needed

 

We do not sell, rent or trade your information. Ever.

3. How Your Information Is Stored

We store your information securely using:

  • Encrypted email systems

  • Password-protected digital storage

  • Secure CRM and lender platforms (where applicable)

 

We take reasonable steps to ensure your information is:

  • Protected from unauthorised access

  • Not lost, misused or disclosed

  • Only kept for as long as required for your enquiry or finance application

 

You can ask us to delete your information at any time.

4. Who Has Access To Your Information

Your information is kept private and confidential.

It may be accessed by:

1. Rochelle Hall (Finance Broker)

For the purpose of reviewing your circumstances, providing options and supporting your enquiry.

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2. Lenders And Finance Partners

Only if you choose to proceed with an application, your information may be shared with relevant lenders to assess eligibility.

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Lenders comply with their own privacy obligations and will only receive information necessary to process your application.

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3. Technical Providers

(For website hosting, analytics and secure storage.)

 

These services may indirectly process data but do not have permission to use or share it.

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Your information is never shared with marketing companies, unrelated third parties or any person without your consent.

5. Your Rights

Under the Australian Privacy Act, you have the right to:

✔ Access your personal information

✔ Request corrections or updates

✔ Ask for your data to be deleted

✔ Withdraw consent

✔ Ask how your information is being used

 

To make any request, simply contact:

 

We respond as quickly as possible, usually within 24–48 hours.

6. Cookies, Analytics And Tracking

Our website may use cookies and similar technologies (such as Wix Analytics or Meta Pixel) to:

  • Understand how visitors use the site

  • Improve user experience

  • Track conversions from social media ads (if used)

 

Cookies do not give us access to personal details unless provided voluntarily.
You can disable cookies in your browser settings at any time.

 

If cookie banners are enabled (recommended), you will be notified when cookies are used.

7. Links To Other Websites

Our website may include links to:

  • Lenders

  • Travel or surgery resources

  • Third-party information

 

We are not responsible for the privacy practices of external websites.

 

We recommend reviewing their privacy policies separately.

8. Changes To This Policy

We may update this Privacy Policy from time to time.


The most recent version will always be published on this page with an updated date.

9. Contact Us

For any privacy questions, concerns or requests, please contact:

Finance Your Surgery – Privacy Enquiries

 

We’re here to support you and respect your privacy every step of the way.

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